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Order before 4pm on 20th December to guarantee delivery before Christmas.
The only exception to this is any orders which contain MatchPotts, which need to be ordered by midday on the 19th December to guarantee delivery.
Orders after this time can still be placed but we cannot guarantee they will arrive before Christmas.
Please bare in mind over this period that Express Orders can be delayed due to Bank Holidays.
Our customer service team will be taking a break between 27th December - 2nd January 2025. All customer queries will be responded quickly upon our return - orders will still be despatched over this period.
For all Candle and Diffuser orders, we offer Royal Mail Standard Shipping and DPD Next Working day.
For all MatchPott orders we use Parcelforce 2 Day service.
Standard Shipping: we aim to dispatch within 2 working days.
During busier periods it may take longer, up to 5 working days to dispatch.
Standard postage and packaging fee is £4.50.
Items are sent via Royal Mail. You will be notified of all your tracking info so you have access to this.
Express Shipping: If your order is placed before 2pm your order will be dispatched on the same day.
Express postage and packaging fee is £7
Items are sent via DPD Next Day Service. You will be notified of all your tracking info so you have access to this.
EEA Shipping: Items will be delivered between 3-17 business days.
Postage and packaging fee is £20.
USA & Canada: Items will be delivered between 3-17 business days.
Postage and packaging fee is £30.
Australia: Items will be delivered between 3-17 business days.
Postage and packaging fee is $60 AUD
When your order contains any item that is on pre-order, the entirety of your order will be dispatched when the item(s) on pre-order are available.
If you have any questions about shipping please do email hello@pottcandles.com
Your satisfaction is very important to us. If you have any questions or spot an issue with your product, please do not hesitate to contact us and we will do our best to help.
We will accept the return of an unused product within 14 days of purchase.
Please use this link here to log your return and recieve a returns label: https://customer-portal.hive.app/en/pott
Once we receive the returned item, we will process a full refund (excluding shipping). Please allow 1-2 weeks for your refund to be processed.
Please provide receipt of purchase.
Returned items must be delivered to us unused, and in their original packaging and condition. If not, they may not be eligible for refund, or will be subject to a restocking fee, at 50% of the original price.
Sale (excluding launch day) and seconds items are not eligible for refunds.
